A Career in Tourism - Maori Tourism (JTJS52010)
Trevor Fitzell from John Paul College in Rotorua is keen to take a look at what's involved in being successful within Maori tourism. It's an industry with a long and illustrious history in Rotorua that dates back to the times of the Pink and White Terraces. The natural and cultural aspects of the region have continued to play an important role in Rotorua's successful tourism industry.
First up Trevor meets Eden Doige, the operations manager for Tamaki Heritage Experiences, a successful company that hosts more than 100,000 people every year. Trevor's soon on the job and when the guests emerge from their meal, he explains how their food was traditionally prepared and cooked.
Next he's off to Whakarewarewa and he gets more hands-on experience imparting his knowledge to visitors about the cooking pool. So far, his personality and ability to share information has been spot on and he's gained a real insight into the role of a tourist guide.
At Te Puia: New Zealand Maori Arts and Crafts Institute, Trevor goes behind the scenes of how this amazing venue, which attracts some 500,000 people every year, operates. He joins reservations manager, Piripi Inia, to learn how reservations link to all the other departments at Te Puia. The reservations aspect of the business ensures each tour group visiting is catered for as they require during their visit.
As with many of the roles within Maori tourism, starting off as a guide is a great place to start before looking to specialise.
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